Since switching to web-based consultation, the receptionist's work has been reduced and the staff is satisfied.

Since we switched to web-based questionnaires, we have been able to reduce the workload at the reception desk and our staff is satisfied with the results.
[Tokorozawa Akada Orthopedics | Orthopedics]


Tokorozawa Akada Orthopedics is an orthopedic clinic located in Tokorozawa City, Saitama Prefecture.
It is a clinic that is strong in sports injuries, with a director who has treated as a sports doctor for professional sports teams and a full team of physiotherapists, acupuncturists, etc.

We interviewed the clinic director, Dr. Akuda, about the background of the introduction of the Melp web-based questionnaire and the unique way of using it.


- Can you tell us why you decided to implement Melp?

I was introduced to Melp by an acquaintance of Mr. Yoshinaga. I thought it was a useful system and introduced it.

- Did you have any problems before you started using Melp?

Nothing in particular. The preparation went smoothly.
It was good that anything I didn't understand was answered immediately when I inquired.

How did you feel after you actually started using Melp?

It has been very convenient and helpful. We used to manage medical questionnaires on paper, but since switching to web-based questionnaires, we have been able to reduce the workload at the reception desk, and our staff is very satisfied.

- Do your elderly patients also use Melp?

Yes, many of them have smartphones, so they are able to answer the questions by themselves.
Even if you don't have a smartphone, our staff can answer your questions on the tablets we have available in the clinic.

For the first two to three weeks, we were not used to using the web-based questionnaire, and we had to use it together with paper questionnaires, but thanks to you, now all patients can use the web-based questionnaire.

- Since you are already using the system, please feel free to contact us if you have any requests to make it more convenient for you. Thank you very much for taking time out of your busy schedule to listen to us today.