It seems like a lie that so many people and hours were taken up by the medical interview, and all the staff are happy! Segoe-Otolaryngology is an ENT clinic located in Ehime Prefecture, Japan, providing medical care for ear, nose and throat diseases such as otitis media, hearing loss, allergic rhinitis, sinusitis, hay fever and pharyngitis since 1993. We interviewed Dr. Masahiro Segoe, the director of the clinic, about the background of the introduction of the Melp web-based medical questionnaire system and how it is uniquely utilized. We have decided to introduce electronic medical records after 24 years of ENT ...